Quality of care report 2012/13

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Refugee Tours / Cultural Responsiveness

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Tour participants

With increasing numbers of refugees and migrants arriving in Shepparton on a daily basis, so has the need to hold frequent hospital tours. The hospital tours were developed to improve the health literacy of refugees and migrants new to the community.

Since February 2013, seven Hazaragi tours and two Arabic tours of the Graham St hospital have been held. A tour was held for community members participating in a mentoring program at UnitingCare Cutting Edge in May with seven representatives from different nationalities.

Information sheets were developed, in consultation with various departments and with the community, that included details learned during the tour that participants could take home with them. The information sheets are being translated into the languages appropriate for each tour group.

In 2013, 46 individuals participated in hospital tours.

At the end of each tour, visitors indicate the tours have been very informative and a good opportunity to see how their local hospital works. They leave having a greater understanding of GV Health; the services offered within and are thankful for the chance to come through.

In April 2013, feedback was received from participants that many refugees and migrants wanted the Dental department to become part of the hospital tours. As a result of this helpful feedback, the dental services department became part of the hospital tour program in May 2013.